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Latest News

BREAKING NEWS #1

Dr Jean Seymour is retiring

Dr Seymour has made the difficult decision to retire from her position as GP Partner at Roysia Surgery as from 29th March 2019.

We would like to take this opportunity to thank her for the help, guidance and support that she has passed on over the course of over 20 years. We are very sad to see her leave but wish her well in whatever she decides to pursue.

We are sure that you would like to join us in passing on our best wishes.

BREAKING NEWS #2

Extended GP Opening Hours in the evenings and weekends

Extra appointments to see a GP or Nurse are now available to all our patients at Comberton Surgery, Nuffield Medical Centre (Cambridge) and Royston Health Centre on weekday nights and daytime on Saturdays and Sundays. In addition to these extra clinics, there will be additional capacity at Royston Health Centre for access at the same times.

Presently, appointments may only be booked through a GP or receptionist who will give you the time, date and venue for your appointments

If you no longer wish to attend an appointment or would like to change it please call 0330 0130 030

BREAKING NEWS #3

Our appointments system is changing

In response to the ever growing demand for appointments, we are trialling a new system in November for patients wishing to book "on the day" appointments

Our telephone lines will be open from 8:30am and after a brief discussion with a receptionist you will be booked for a telephone call from a GP when the appropriate way forward will be agreed

Consequently, the Reception Desk will not open until 9:00am while staff are busy with telephone calls

Our doors will continue to open at 8:25am for patients with pre-booked appointments

We hope this will be a more accessible service for all our patients and do thank you for your co-operation during the November trial period

Dental emergency and out-of-hours service

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS111, who can put you in touch with an urgent dental service

Prism: the mental health service in your GP surgery

Please see page in Further Information for more details

Allocated GP

Every patient at Roysia Surgery has an allocated GP who has overall responsibility for the care and support that the surgery provides to you. This does not prevent you from seeing your GP of choice. Thank you

Your health record and sharing of information

This general practice uses a secure computerised records system, which allows clinical staff to share information in your record to ensure the best care can be provided to you

Please go to http://www.cambridgeshireandpeterboroughccg.nhs.uk/about-us/sharing-your-health-record.htm  to read more about this facility which allows you to have control over how your record is shared between the different teams of clinical staff treating you both now and in the future.

You can print the patient consent leaflet from the above website to make your choices

What is the NHS Friends and Family Test?

The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.  It is based on one simple question:

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.  Ultimately, you're helping us to make changes that will ensure we can offer the best possible care

If you would prefer to give your comments anonymously, then please do so.  If you do leave your contact details then we might get in touch to talk to you about your feedback so we can better understand your views

 

 

 

 

 

 

 

 

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